What should I do if I can’t complete a ride that was assigned to me?

Sometimes, a ride may be assigned to you when you’re unable to complete it.
In this case, you have two options:

Redispatch via the app

From the Assistance screen in the Driver app, you can request to redispatch the ride.

Request a call back (no impact on reliability score)

If you want to avoid any impact on your reliability score, follow these steps:

• Open the ride in the app.
• Select “Request a call back.”
• Explain to the operator why you can’t complete the ride.

The operator will process an administrative redispatch, ensuring no penalty is applied to your reliability score.

If you are a fleet manager

If you have a Fleet Manager account, you can transfer the ride directly to another driver in your fleet from your management dashboard.