I didn’t show up for my driver — what should I do?

If you booked an Allocab driver and did not show up at the pickup address at the scheduled time without cancelling your ride, no-show fees may apply after a standard waiting period.

Immediate rides (“Leave now”)

• Sedan, Green, and VAO categories: 5-minute standard waiting period
• Business Sedan, Van, and Motorbike Taxi: 10-minute standard waiting period

During this time, your driver will try to contact you by phone.
If you do not show up, a text message will be sent to confirm the driver’s departure once the waiting time has expired.

Pre-booked rides (“Leave later”)

• All vehicle types: 5-minute standard waiting period

The same process applies: your driver will call you during the waiting period, and if you do not arrive in time, a text message will be sent before the driver leaves.