How to cancel an Allocab booking? Conditions and possible fees.
Whether you’re on the Allocab website or mobile app, follow these steps to cancel your booking:
From the website www.allocab.com
- Log in to your Allocab account.
- Go to the “Bookings” tab to view upcoming and past rides.
- Find the ride you want to cancel.
- Click the “+” button to display the booking details.
- Click “Cancel ride.”
- Select a cancellation reason from the options provided and confirm your request.
From the Allocab mobile app (iOS and Android)
- Open the Allocab app and sign in to your account.
- Open the side menu, then go to “My bookings.”
- In the “Upcoming” tab, select the ride to cancel to view its details.
- Tap the “Cancel” button at the bottom of the screen.
- Choose the reason for cancellation (e.g., the driver is late, I no longer need the ride).
- Confirm the cancellation by tapping “Yes.”
During the process, the app will display any applicable fees or refunds directly on screen.
Cancellation conditions
For pre-booked rides
- Free cancellation with a full refund if made at least 30 minutes before the scheduled pickup time.
- Less than 30 minutes before pickup, a fee applies depending on the vehicle category:
- Sedan, Green, or VAO: €16
- Business Sedan: €20
- Van: €25
- Motorbike taxi: €25
- After the pickup time or in case of no-show: the full fare is charged.
For immediate rides
- Free cancellation within 5 minutes of booking confirmation.
- After 5 minutes or in case of no-show, the following fees apply:
- Sedan, Green, or VAO: €10
- Business Sedan: €15
- Van: €20
- Motorbike taxi: €25