What should I do if I experience a technical issue with the Allocab app?
If you encounter a technical issue while using the Allocab app, here are the recommended steps to resolve it quickly.
How to check the app version
Make sure you’re using the latest version of the app:
- On iPhone or Android: open the App Store or Google Play Store, search for “Allocab,” and update the app if a new version is available.
Regular updates help fix bugs and improve overall app performance.
Basic troubleshooting steps
If the issue persists after updating:
- Close the app completely and restart it.
- Restart your mobile device.
- Check your internet connection (Wi-Fi or mobile data).
- Uninstall and reinstall the app if necessary.
How to contact Allocab Support
If none of the above steps resolve the issue, please contact our Customer Service team at serviceclient@allocab.com.
To help us diagnose the problem more efficiently, please include the following details in your message:
- Your device model (e.g., iPhone 13, Samsung Galaxy S21)
- Your operating system version (iOS or Android)
- The version of the Allocab app installed
- A detailed description of the issue encountered
- Screenshots illustrating the problem, if possible
These details will help our team process your request quickly and effectively.